Legal
Privacy policy
Calm begins with trust. Here you can find out which data we process, why – and what rights you have.
As of: November 2026
01Scope
This privacy policy applies to the website of MIYŌRA Japanese Head Spa, a brand of 24 Store GmbH. It explains how we process personal data, in particular under the Swiss Federal Act on Data Protection (FADP). Where the EU General Data Protection Regulation (GDPR) applies in an individual case, its provisions apply in addition.
02Controller
24 Store GmbH
Hohmadstrasse 34
3600 Thun
Switzerland
Email: info@24-store.ch
For questions about data protection and to exercise your rights, you can reach us at this email address.
03What data we process
| Occasion | Data | Purpose |
|---|---|---|
| Visiting the website | IP address, date and time, page visited, browser and operating system | Technical operation, security and error analysis of the website |
| Contact form and waitlist | Name, email, phone (optional), subject, message | Answering your enquiry, keeping the waitlist for appointments and gift cards, informing you about the opening |
| Job interest | Name, email, phone, desired workload, details of experience and training | Carrying out the application process |
| Contact by email | Email address and content of your message | Handling your request |
Providing your data in the forms is voluntary. Without your name and email address, however, we cannot process your request. By submitting a form, you consent to the processing described. You can withdraw this consent at any time with effect for the future.
Please do not send us any health data via the forms. We discuss any health-related questions about a treatment in person at the studio.
04Website hosting
Our website is delivered via Cloudflare Pages by Cloudflare, Inc., San Francisco, USA. Cloudflare operates a global network of data centres. When you visit the website, Cloudflare automatically processes the technical data listed in section 03 in order to deliver the site and protect it against attacks. We do not analyse this data ourselves. Further information can be found in Cloudflare's privacy policy.
05Form service provider
Entries from the contact and application forms are forwarded to our mailbox by email via the FormSubmit service (formsubmit.co). FormSubmit processes the data on our behalf for this purpose and may store it temporarily. Data may be processed on servers outside Switzerland and the EU, in particular in the USA (see section 09). Further information can be found in FormSubmit's privacy policy.
06Email
Our mailbox is hosted by Hostpoint AG, Rapperswil-Jona, Switzerland. Messages and form entries are stored there for as long as necessary for processing (see section 10).
07Fonts
The fonts used on this website are hosted locally and delivered together with the website. No connection is made to servers of Google or other font providers when you open a page.
08Cookies, tracking and social media
This website does not set any cookies for analytics or marketing purposes and does not use any tracking or analytics tools. Should we use such services in the future, we will update this privacy policy beforehand and obtain your consent where required.
Our website links to our Instagram profile (Meta Platforms Ireland Ltd. and Meta Platforms Inc., USA). These are simple links; data is only transmitted to Meta when you click a link. Meta's privacy policy applies to this.
09Disclosure abroad
Individual service providers may process personal data outside Switzerland, namely in EU countries and the USA. Data is only disclosed to countries without adequate data protection if appropriate safeguards are in place, such as certification under the Swiss-U.S. Data Privacy Framework or standard contractual clauses recognised by Switzerland, or if a legal exception applies, for example your consent.
10Retention
| Data | Period |
|---|---|
| General enquiries | Until fully processed, then for a maximum of 12 months |
| Waitlist for appointments and gift cards | Until 12 months after the opening or until you withdraw consent |
| Applications | Until 3 months after the process ends, unless you consent to longer retention or you are hired |
| Technical data when visiting the website | According to Cloudflare's policies; not stored by us |
Longer statutory retention obligations, for example for business records, remain reserved.
11Data security
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. The website and forms are transmitted in encrypted form (HTTPS/TLS). Only people who need form entries for their work have access to them.
12Your rights
Within the scope of applicable data protection law, you have in particular the following rights:
- Access to information on whether and which personal data we process about you
- Rectification of incorrect data
- Erasure of your data, unless there is an obligation to retain it
- Release or transfer of your data in a common electronic format
- Objection to processing and withdrawal of any consent given
Send your request to info@24-store.ch. We may ask for proof of identity so that your data does not reach unauthorised persons.
13Complaints
You have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) in Bern (www.edoeb.admin.ch). Persons in the EU or EEA may also contact the data protection supervisory authority in their country.
14Changes
We may amend this privacy policy at any time, for example when we use new services. The version published on this website applies.
This English version is provided for convenience. In case of any discrepancy, the German version prevails.